The following are questions we frequently receive from clients interested our treatment programs and centers. More general Crossroads questions are answered in our FAQs sections for clients, family members and referrers.
How long has the organization been around?
Crossroads was founded in 1974 and is well-known for its focus on women’s addiction treatment and gender-responsive approach to care. Having been in the industry for so long, the organization has developed a strong reputation for quality care and best practices. Crossroads has adapted to the changing needs of the recovery community and established a solid presence in Maine for addiction treatment unlike newer facilities which may have less experience.
Are you accredited?
Crossroads is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and NAATP for its residential, outpatient, and Intensive Outpatient Programs (IOP). The organization adheres to national standards in quality and care, maintaining the highest standards.
Are you licensed by your state?
Crossroads holds a state license in all of its programs, which includes residential, outpatient, and Intensive Outpatient Programs (IOP). Being licensed by your state means you are evaluated annually by the governing state bodies to ensure safety and compliance with all regulations.
Do you accept insurance?
Crossroads is in network with most major insurances to cover the cost of treatment. Crossroads also accepts self-pay and offers a competitive self-pay rate. Crossroads does accept Maine Care and Medicare for specific services. Through the compassionate generosity of past patients and their families, a limited amount of financial assistance may be available to those who meet the financial needs assessment criteria. To learn more about financial assistance, talk with our admissions staff. Full scholarships are not offered.
What is the difference between in-network and out-of-network insurance?
When organizations are in-network, it means they have a contract with the insurance company with an agreed upon rate for the level of care provided, such as residential services. In-network contracts have criteria the organizations need to meet to maintain the contract. Out-of-network benefits means the organization does not have a contract with the insurance company which often means they set their own rate for billing the insurance company. This typically results in clients receiving a large bill for the remainder of treatment that insurance did not cover due to the high cost charged by the center. Clients may have larger out of pocket deductibles and co-pays with out of network plans.
Crossroads is in-network for residential services with most major health insurance plans.
What is the difference between benefit verification check and insurance authorization?
Prior to entering treatment, your first step is to check your benefits to see if residential level of care is a covered benefit under your insurance plan and if there is any deductible you will owe prior to admission. Once a clinical assessment is completed and you meet the criteria for this level of care, a Utilization Review Specialist will contact the insurance company to obtain insurance authorization, which is needed to admit you to the program. Insurance Authorization gives the treatment center authorization to admit you and bill the insurance company for the days you are in treatment. Often times insurance re-authorizations will take place weekly during your stay.
Are your programs gender-responsive?
Crossroads is sensitive to the individual needs of women and men and is proud to be able to provide the gender-responsive treatment that many are looking for and respond well to. Gender-responsive treatment allows each gender to focus on the issues that are most prevalent in their lives. Individuals may feel more comfortable when surrounded by others of the same gender and can create stronger connections. They can be open and honest while delving into these topics and developing healthier strategies for coping.
The struggles and challenges that women face are not necessarily the same as those that men face. Our residential treatment programs are designed for a more welcoming, non-judgmental environment for women where discussion and healing can take place. The residential programs at Crossroads are designed specifically for women, with an all female staff.
What is your staff-to-client ratio?
Crossroads has a staff-to- client ratio of 2:1. Low staff-to- client ratio ensures individualized treatment is occurring and clients are not lost in large groups.
Do you have awake coverage 24/7?
Having 24/7 awake coverage on premises is important for safety as often times issues may arise in the middle of the night and need staff attention. Crossroads’ residential programs are staffed 24/7 365 days with awake coverage.
Does treatment take place in a separate location you need to be transported to?
At Crossroads, our residential programs provide all clinical treatment in the house where the client resides and their clinicians’ offices are on site as well. This allows women to have access to their clinicians when clinical issues arise. Some other treatment programs house clients in one location and then transport them to an outpatient office for treatment. Often times these facilities are not billing insurance for the residential benefit and treatment consists of an IOP or PHP level.
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