What services does Crossroads offer?
Crossroads’ programs and services include comprehensive mental health and substance abuse assessments; individual, group, couples and family counseling; an intensive outpatient program (IOP); DEEP evaluation and treatment; medication management; Maine’s only residential program for children and mothers; short-term residential rehabilitation; a halfway house and transitional housing.
Note: Residential programs address substance abuse and co-occurring mental health problems and are for women only. All other services are offered to men and women.
Who is eligible for services at Crossroads?
Crossroads provides services to individuals 18 and older for substance abuse and mental health treatment; adolescents on a case-by-case basis for substance abuse treatment; and affected family members, significant others and friends of persons with substance abuse issues for mental health counseling.
How do I access services at Crossroads?
You can call us directly to access our outpatient or residential programs:
Greater Portland Counseling Center: 207.773.9931
Kennebunk Counseling Center: 207.467.3369
Residential Intakes & Admissions: 207.894.5733
If you are calling outside our regular business hours, you may also make an appointment online.
What are your business hours?
Greater Portland Counseling Center, Kennebunk Counseling Center, Crossroads administrative offices and client services offices are open Monday – Friday, 8:00am – 4:30pm. Outpatient evening and weekend hours are available by appointment.
Please note that if the local public schools are closed due to inclement weather, then the Crossroads client services, outpatient and administrative offices are also closed.
What is your treatment philosophy?
Crossroads’ treatment philosophy is that substance abuse, mental health and co-occurring treatment must build upon and respect people’s unique needs to focus on self-determination, choices, positive relationships and connectedness. We believe services must be provided in a secure, non-judgmental, welcoming environment that embraces cultural diversity.
How long will my treatment last?
It depends on your situation. You will first participate in an evaluation and treatment planning process that is specifically geared to your individual needs and goals. You will be given program recommendations and options from a counselor. More information on typical treatment duration can be found in our program descriptions.
What do I need to do to prepare for residential treatment?
The Crossroads Admissions Handbook includes Frequently Asked Questions (FAQs) and information on how to prepare for its residential programs. Download the handbook or call Crossroads client services office at 207.894.5733 with any questions.
How do I pay for treatment at Crossroads?
Crossroads accepts private insurance, MaineCare, Medicare and self-payment. Fee schedules are presented at your initial intake appointment. We accept Visa and Mastercard. We do not accept personal checks.
I received an OUI. Is Crossroads Driver Education and Evaluation Programs (DEEP) certified?
Yes, Crossroads is DEEP certified to provide evaluation and treatment to adults 18 years of age and older.
Am I eligible to apply for transitional housing at Cumberland Commons?
Any woman who completes a substance abuse treatment program may apply for a rental apartment at Cumberland Commons in Windham, ME. Preference will be given to women who demonstrate a pattern of participation in a strong recovery program and a desire to remain sober and drug free.
Does Crossroads provide access to medical or psychiatric services?
All services offered by Crossroads provide counseling staff with access to medical and psychiatric consultation from our medical director and our consulting psychiatrist who is fully accredited through the American Society of Addiction Medicine. Psychiatric evaluations, medication consultation and medication management are available to clients, as well as screening and referral to appropriate medical services for routine and chronic medical conditions.
Is there a wait list to get into your programs?
We make every effort to get clients into our programs as quickly as possible. Crossroads can typically get a person into outpatient counseling or the Intensive Outpatient Program (IOP) immediately. There can sometimes be a short wait for residential programs, but spots are always opening up. If necessary, clients will often attend IOP while waiting for a bed.
Take the first step to remember who you wanted to be.
Greater Portland Counseling Center: 207.773.9931
Kennebunk Counseling Center: 207.467.3369
Residential Intakes & Admissions: 207.894.5733
Make an Appointment